How can I verify if a StoneX website is genuine?

Always ensure you are visiting the official StoneX website by checking the URL for "stonex.com". Avoid clicking on links from unsolicited emails and verify website authenticity through official communication channels.

What should I do if I receive suspicious communication claiming to be from StoneX?

If you receive unsolicited messages or offers claiming to be from StoneX, do not provide personal information. Contact StoneX directly via its official website to verify authenticity.

How can I ensure I’m logging into a legitimate StoneX platform?

Use only official StoneX URLs and enable two-factor authentication (2FA) for added security. Never enter credentials on unfamiliar or redirected sites.

What are red flags for fake StoneX investment opportunities?

Be wary of guaranteed returns, unsolicited offers, or requests for personal details. StoneX does not promise risk-free investments or contact individuals with unexpected offers.

How do I confirm payment instructions are valid?

Always verify payment details directly with a StoneX representative using official contact methods. Never process transactions based solely on email instructions.

What should I do if I suspect fraud?

Report suspected fraud immediately to StoneX through its official contact channels. If you believe you’ve been a victim, please contact your local law enforcement agency.

Stay Alert: How to Detect and Avoid Fraud & Scams

As online fraud and investment scams become more common, it's essential to stay informed and vigilant to protect yourself and your assets.

Beware of fraudsters impersonating StoneX

Fraudsters may pose as representatives of StoneX, contacting you through email, text messages, phone calls or Social Media* sites. These criminals may offer advice, request payments, or send links to fake websites.

*Social Media is defined as sites that include but are not limited to: WhatsApp, LinkedIn, Facebook & Facebook Messenger, Telegram, Instagram, TikTok, YouTube, WeChat, Snapchat & Douyin.

Remember: StoneX will never:

Offer access to products and services via social media
Request payments or financial arrangements through social media
Send account updates or balances via personal text messages or direct social media messages

Tips for protecting yourself from fraud

Never share personal information
Keep your sensitive data, such as passwords and security answers, private. Regularly monitor account activity and set up alerts to detect unauthorized transactions or changes.
Verify communications
If you receive suspicious or unexpected communication, verify its authenticity by contacting StoneX through official channels. StoneX will never ask for passwords or direct you to external websites via email or social media.
Watch for red flags in emails
Be cautious of emails that use urgent language, request sensitive information, contain poor grammar, or come from unrecognized email addresses. Don't click on links or download attachments from unknown sources.
Beware of fake StoneX websites
Fraudsters may create websites that closely resemble the official StoneX site, altering characters in the domain name (e.g. StoneXx.com instead of StoneX.com). Always verify the website's URL before logging in or entering personal information.
Double-check payment instructions
Scammers may request changes to payment instructions, tricking you into sending money to them. StoneX rarely changes its bank details. Always verify any change requests by contacting your StoneX representative or broker directly via pre-established official methods.
Use strong passwords and enable Two-Factor Authentication (2FA)
Protect your accounts by using strong, unique passwords and enabling 2FA for an added layer of security.
Be cautious of investment scams
Avoid unsolicited investment offers, especially those promising high returns with little risk. If it sounds too good to be true, it likely is.

What to do if you suspect fraud

If you suspect fraudulent activity or believe you've been targeted by a scam, contact your local law enforcement immediately.

FAQ

StoneX: We open markets

Our market expertise, advanced platforms, global reach, culture of full transparency and commitment to our clients’ success all set us apart in the financial marketplace.

Reach

With access to 40+ derivatives exchanges, 180+ foreign exchange markets, nearly every global securities marketplace and numerous bi-lateral liquidity venues, StoneX’s digital network and deep relationships can take clients anywhere they want to go.

Transparency

As a publicly traded company meeting the highest standards of regulatory compliance in the markets we serve; our financials and record of accomplishment are matters of public record. StoneX’s commitment to “doing the right thing over the easy thing” sets us apart in the industry and helps us build respect, client trust and new partnerships.

Expertise

From our proprietary Market Intelligence platform, to “boots on the ground” expertise from award-winning traders and professionals, we connect our clients directly to actionable insights they can use to make more informed decisions and achieve their goals in the global markets.

The subsidiaries of StoneX Group Inc. provide financial products and services, including, but not limited to, physical commodities, securities, clearing, global payments, risk management, asset management, foreign exchange, and exchange-traded and over-the-counter derivatives. These financial products and services are offered in accordance with the applicable laws in the jurisdictions in which they are provided and are subject to specific terms, conditions, and restrictions contained in the terms of business applicable to each such offering. Not all products and services are available in all countries. The products and services offered by the StoneX Group of companies involve risk of loss and may not be suitable for all investors. Full Disclaimer.

This website is not intended for residents of any particular country, and the information herein is not advice nor a recommendation to trade nor does it constitute an offer or solicitation to buy or sell any financial product or service, by any person or entity in any jurisdiction or country where such distribution or use would be contrary to local law or regulation. Please refer to the Regulatory Disclosure section for entity-specific disclosures.

No part of this material may be copied, photocopied or duplicated in any form by any means or redistributed without the prior written consent of StoneX Group Inc. The information herein is provided for informational purposes only. This information is provided on an ‘as-is’ basis and may contain statements and opinions of the StoneX Group of companies as well as excerpts and/or information from public sources and third parties and no warranty, whether express or implied, is given as to its completeness or accuracy. Each company within the StoneX Group of companies (on its own behalf and on behalf of its directors, employees and agents) disclaims any and all liability as well as any third-party claim that may arise from the accuracy and/or completeness of the information detailed herein, as well as the use of or reliance on this information by the recipient, any member of its group or any third party.